Nu Mūn Head Spa – Privacy Policy
Last Updated: October 31, 2025
Effective Date: October 31, 2025
1. Introduction
At Nu Mūn Head Spa (“we,” “us,” “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information through our website, booking platform (Fresha), and SMS communications. By using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect the following types of information from you:
Contact Information: Full name, email address, mobile number (via website form, booking platform, or SMS opt-in)
Service Preferences: Consultation responses, hair/scalp health notes, appointment history
Health & Wellness Information: Self-reported hair concerns, lifestyle factors, and photos (optional)
Payment Information: Processed securely by Fresha, our third-party booking/payment platform
Marketing Consent & Preferences: SMS/email subscription choices, frequency preferences
Technical Data: Device type, IP address, browser type, cookies (if applicable)
3. How We Use Your Information
We use your data to:
Confirm, manage, and personalize your appointments and treatments
Send SMS notifications (e.g., reminders, Google review requests, and limited-time promotions)
Provide customer support and respond to inquiries
Deliver personalized offers and follow-ups via automated or manual SMS
Improve our services and website functionality
SMS Message Frequency: Varies by customer interaction (typically 2–4 per month). Message and Data Rates May Apply.
4. Consent to Receive SMS Communications
By checking a box on our website forms, entering your number in our booking system, or texting a keyword (e.g., START, YES) to our number, you are providing express written consent to receive SMS messages from Nu Mūn Head Spa. These may include:
Appointment confirmations and reminders
Follow-up messages and review requests
Exclusive promotions and wellness offers
You may revoke consent at any time by replying STOP to any message.
5. Opt-Out and Help Instructions
You can opt out of SMS messages at any time by replying with the word STOP. To receive help or contact support, reply HELP or email us at admin@numunheadspa.com.
6. Data Sharing & Third Parties
We do not sell your personal data. We only share your information with trusted service providers, such as:
Fresha – for secure scheduling and payments (Fresha Privacy Policy)
SMS Messaging Providers – for compliant delivery of transactional and promotional messages
7. Data Retention
We retain customer data for up to 3 years following the last interaction, or as required by applicable law. You may request deletion of your data by contacting us.
8. Security Measures
We implement technical and organizational measures to protect your data, including:
Encrypted form submissions
Secure storage of client records
Limiting access to authorized team members only
9. Children’s Privacy
Our services are intended for adults aged 18 and older. We do not knowingly collect data from children under 18.
10. Accessibility and Non-Discrimination
Nu Mūn Head Spa is committed to inclusive and accessible experiences, both digitally and in-person. We support clients of all backgrounds and identities, and strive to make our communications accessible.
11. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted to this page with a revised effective date.
12. Contact Us
For questions or data requests, please contact:
Nu Mūn Head Spa →
Address: 4242 Henderson Blvd (Suite #18), Tampa, FL 33629
Business Email: admin@numunheadspa.com
Business Phone: (813) 428-0244